1. How to Sign In to HTX
Step-by-Step Login Process
- Visit the Official HTX Website: Go to htx.com or open the HTX mobile app
- Click "Log In": Located in the top-right corner of the website or on the app's main screen
- Enter Your Credentials:
- Email address or phone number
- Password (case-sensitive)
- Complete Security Verification: This may include CAPTCHA, email verification, or SMS code
- Enter 2FA Code: If enabled, enter your Google Authenticator or SMS code
- Click "Log In": You'll be redirected to your HTX dashboard
Security Tip: Always verify you're on the official HTX website. Check for the secure padlock icon and correct URL before entering your login credentials.
Alternative Login Methods
Email Login
Use your registered email address and password
Phone Login
Use your verified phone number and password
QR Code Login
Scan QR code with the HTX mobile app
2. Verify Account Security
Account Security Checklist
Email Verification
Ensure your email address is verified and secure
Phone Number Verification
Add and verify your phone number for SMS notifications
Identity Verification (KYC)
Complete identity verification for higher withdrawal limits
Anti-Phishing Code
Set up an anti-phishing code to identify genuine HTX emails
How to Check Your Security Status
- Log in to your HTX account
- Click on your profile icon in the top-right corner
- Select "Security Center" or "Account Security"
- Review all security settings and complete any missing verifications
3. Enable Two-Factor Authentication (2FA)
Highly Recommended: 2FA significantly increases your account security and is mandatory for certain features on HTX.
Google Authenticator Setup
- Download Google Authenticator app on your mobile device
- Log in to your HTX account and go to Security Center
- Click "Enable" next to "Google Authenticator"
- Scan the QR code with your Google Authenticator app
- Enter the 6-digit code from the app to verify
- Save the backup key in a secure location
- Click "Confirm" to complete the setup
SMS 2FA Setup
- Go to Security Center in your HTX account
- Click "Enable" next to "SMS Verification"
- Enter your phone number
- Click "Send Code" to receive an SMS
- Enter the verification code
- Click "Confirm" to enable SMS 2FA
⚠️ Important Security Notes:
- Never share your 2FA codes with anyone
- Keep your backup keys in a secure, offline location
- Google Authenticator is more secure than SMS 2FA
- If you lose your phone, contact HTX support immediately
4. Reset Your Password
Password Reset Process
- Go to the HTX login page
- Click "Forgot Password?" below the login form
- Enter your registered email address or phone number
- Complete the CAPTCHA verification
- Click "Send" to receive a reset code
- Check your email or SMS for the verification code
- Enter the code and create a new password
- Confirm your new password and click "Submit"
Password Requirements
- At least 8 characters long
- Include uppercase and lowercase letters
- Include at least one number
- Include at least one special character (!@#$%^&*)
- Avoid common words or personal information
If You Can't Reset Your Password
If you're unable to reset your password through the standard process:
- Check your spam/junk folder for the reset email
- Ensure you're using the correct email address or phone number
- Wait a few minutes and try again
- Contact HTX customer support with your account details
- Prepare to provide identity verification documents
5. Troubleshoot Common Login Issues
🚫 Account Locked
Your account has been temporarily locked due to multiple failed login attempts.
- Wait 30 minutes before trying again
- Reset your password
- Contact support if issue persists
⚠️ 2FA Code Not Working
Your two-factor authentication code is being rejected.
- Check your device's time settings
- Try the next code generated
- Use backup codes if available
- Contact support for 2FA reset
📧 Email Not Received
You're not receiving verification or reset emails from HTX.
- Check spam/junk folders
- Add HTX emails to safe sender list
- Try a different email address
- Contact your email provider
🌍 Regional Restrictions
HTX services may not be available in your region.
- Check HTX's supported countries list
- Verify your current location
- Contact support for clarification
- Consider alternative exchanges
Browser and Device Issues
Clear Cache & Cookies
Clear your browser's cache and cookies, then try logging in again
Disable Extensions
Temporarily disable browser extensions that might interfere
Try Different Browser
Use a different browser or incognito/private mode
6. Frequently Asked Questions
Q: Is HTX the same as Huobi?
A: Yes, HTX is the rebranded name for Huobi Global. The platform underwent a rebrand in 2023 but maintains the same services and security standards.
Q: Can I use the same login credentials from Huobi?
A: Yes, existing Huobi accounts automatically transitioned to HTX. Your login credentials remain the same.
Q: How often should I change my password?
A: It's recommended to change your password every 3-6 months or immediately if you suspect any security breach.
Q: What should I do if I suspect unauthorized access?
A: Immediately change your password, enable 2FA if not already active, check your account activity, and contact HTX support.
Q: Can I have multiple HTX accounts?
A: HTX allows one account per individual. Multiple accounts may violate their terms of service and could result in account suspension.
Q: Is it safe to save my login credentials in my browser?
A: While convenient, it's more secure to use a dedicated password manager. Avoid saving credentials on shared or public computers.
Need Additional Help?
If you're still experiencing login issues after following this guide, HTX customer support is available 24/7 to assist you.
Live Chat
Available 24/7 on the HTX website
Email Support
Submit a ticket for detailed assistance
Help Center
Browse comprehensive FAQ and guides